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Clinic Policies

Appointments

Patients are seen by appointment only. As integrative medicine requires longer than usual medical consultations, it is advised that follow up appointments are made well in advance.

We recommend that you have a general practitioner who can provide you with acute care or manage any general medical problems.

Dr Hall is not able to provide patients with urgent appointments due to the high demand for his services. We do keep a waiting list of people needing urgent appointments and if we receive a cancellation, we fill the vacancy from this waiting list accordingly.

What to bring to your first appointment

If you are able, it is useful to bring the following to your first consultation:

  1. A brief outline of your medical history.
  2. The results of any investigations or specialist consultations relevant to your current health problem or any current blood tests.
  3. A list of any medications and nutritional supplements you are taking. We recommend bringing the bottles with you so we can check the actual doses of the various nutrients present in your supplements, as these vary widely and it is impossible to keep track of all the different formulations available.
  4. Dr Hall is more than happy for patients to be accompanied by their partners, care-givers or friends when they attend their appointment.

Cancellation Policy

We provide an SMS reminder service for all appointments, which is sent 5-6 business days prior to your appointment. This service is a courtesy and it is the patient’s responsibility to attend their appointment on time.

24 hours advance notice is required when cancelling an appointment.

​If you are unable to give us 24 hours advance notice you will be charged the full amount for your appointment. This amount must be paid prior to your next scheduled appointment.

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon the degree of lateness, Dr Hall will determine if there is enough time remaining to start your appointment. Regardless of the length of the appointment actually given, you will be charged the full amount.